Privacy policy

Data Collection

This document sets out how we’ll use the personal data that you give us. Your personal data is information which can be used to identify you. The data controller is Caroline Kelly.

We do not collect data from you for our website. We may collect and process the following data about you:

Information that you provide by completing an assessment and filling in our forms and outcome measures. The information you give us may include your name, address, e-mail address, phone number, date of birth, presenting issues, personal medical information.


The data that you give us will not be shared with anyone unless; you give us your permission to do so, you or someone else is at serious risk of harm, or the law permits us to do so.

Any notes taken during or after counselling sessions are filed away in a locked cabinet for at least seven years; all electronic information is password-protected, stored on secure servers and shared using encryption.

All counsellors have monthly supervision to ensure ethical practice. During supervision cases are presented omitting names so that individuals can not be identified. 

Retention of your data

You have the right to be informed about our processing of your personal data and to access information held about you. You can ask us not to process your personal data or have it erased from our systems. We will inform you (before collecting your data) if we are required to disclose your information to any third party. You can exercise your right to prevent us storing or processing your personal data at any time by emailing us. The consequence might be that we can’t do certain things for you.

Our site may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified by email.

Questions, comments and requests regarding this privacy policy are welcomed and you can email us on caroline@teencounsellingonline.co.uk